Customer Payment Policy

1. Payment Overview

Nithra Drivers provides acting driver services where customers book professional drivers to operate their personal vehicles. This payment policy governs all financial transactions related to our services, including booking fees, service charges, and refunds.

2. Accepted Payment Methods

We accept the following payment methods for your convenience:

3. Pricing Structure

3.1 Service Pricing

Our pricing is determined based on several factors:

• Duration: Hourly or daily rates depending on service length
• Distance: Mileage charges for long-distance services
• Time of Day: Peak hours (rush hours, weekends) may have higher rates
• Service Type: Standard, premium, or specialized services
• Vehicle Type: Different rates for different vehicle categories
• Location: Pricing may vary by geographic area

3.2 Price Display

All prices are displayed:

• In your local currency (or as selected)
• Inclusive of applicable taxes unless otherwise stated
• Before booking confirmation
• Subject to change based on actual service duration or distance

3.3 Additional Charges

The following additional charges may apply:

• Platform Fee: A small service fee for using our platform
• Processing Fee: Payment processing charges (if applicable)
• Overtime Charges: Additional fees for services exceeding booked duration
• Distance Surcharge: Extra charges for distance beyond quoted estimate
• Cancellation Fees: As per our cancellation policy
• Late Payment Fees: For overdue payments (if applicable)

4. Payment Processing

4.1 When Payment is Processed

Payment processing depends on the booking type:

• Advance Bookings: Payment is processed at the time of booking confirmation
• On-Demand Services: Payment is processed upon service completion
• Recurring Services: Payment is processed according to the agreed schedule

4.2 Payment Authorization

By providing payment information, you authorize us to:

• Charge your payment method for the agreed service amount
• Process additional charges for extended services or extra fees
• Hold a temporary authorization (pre-authorization) for estimated amounts
• Process refunds as per our refund policy

4.3 Payment Security

We use industry-standard security measures to protect your payment information:

• SSL/TLS encryption for all transactions
• PCI DSS compliant payment processing
• Secure payment gateways
• No storage of full credit card details on our servers

5. Payment Confirmation and Receipts

5.1 Payment Confirmation

Upon successful payment, you will receive:

• Email confirmation with transaction details
• In-app notification (if using our mobile app)
• Booking confirmation with payment receipt

5.2 Receipts and Invoices

You can access your payment receipts and invoices:

• Through your account dashboard
• Via email (sent automatically after payment)
• By requesting a copy from customer support

All receipts include detailed breakdown of charges, taxes, and fees.

6. Refunds and Cancellations

6.1 Refund Eligibility

Refunds are processed according to our cancellation policy:

• Full Refund: Cancellations made more than 24 hours before service
• Partial Refund: Cancellations made 12-24 hours before service (70% refund)
• Partial Refund: Cancellations made 4-12 hours before service (50% refund)
• No Refund: Cancellations made less than 4 hours before service or no-show

6.2 Refund Processing

Refunds will be processed:

• To the original payment method used
• Within 7-14 business days after approval
• Subject to your bank or payment provider's processing time
• Less any applicable cancellation fees

6.3 Service Issues and Refunds

If you experience service issues, you may be eligible for a refund or credit:

• Driver did not arrive or was significantly late
• Service quality did not meet standards
• Vehicle damage caused by driver negligence
• Other service failures as determined by our support team

Refund requests for service issues must be submitted within 48 hours of service completion.

7. Failed Payments

7.1 Payment Failure Reasons

Payments may fail due to:

• Insufficient funds in your account
• Expired or invalid payment card
• Bank restrictions or security blocks
• Incorrect payment information
• Network or technical issues

7.2 Handling Failed Payments

If a payment fails:

• You will be notified immediately via email and/or SMS
• Your booking may be placed on hold until payment is resolved
• You may need to update your payment method
• We will attempt to process the payment again (if applicable)

8. Currency and Exchange Rates

8.1 Currency

All prices are displayed in your local currency or as selected during booking. We support multiple currencies based on your location.

8.2 Exchange Rates

For international transactions or currency conversions:

• Exchange rates are determined by your payment provider or bank
• We are not responsible for exchange rate fluctuations
• Any currency conversion fees are charged by your bank or payment provider

9. Billing Disputes

9.1 Dispute Process

If you have a billing dispute:

• Contact our customer support within 30 days of the transaction
• Provide detailed information about the disputed charge
• Include relevant documentation (receipts, screenshots, etc.)
• We will investigate and respond within 10 business days

9.2 Chargebacks

If you initiate a chargeback with your bank or credit card company:

• We will provide transaction documentation to your payment provider
• Your account may be temporarily suspended during investigation
• We reserve the right to dispute invalid chargebacks
• Repeated invalid chargebacks may result in account termination

10. Late Payments and Overdue Accounts

10.1 Payment Terms

For certain services or payment plans:

• Payment is due as specified in your service agreement
• Late payments may incur additional fees
• Services may be suspended for overdue accounts

10.2 Collection

In case of overdue payments:

• We will send payment reminders via email and SMS
• Late payment fees may apply (as specified in your agreement)
• Services may be suspended until payment is received
• We may engage collection agencies for significantly overdue accounts

11. Promotional Codes and Discounts

11.1 Promo Codes

Promotional codes and discounts:

• Must be applied at the time of booking
• Cannot be combined with other offers unless specified
• Have expiration dates and terms of use
• May be subject to minimum purchase requirements
• Cannot be applied retroactively to completed bookings

11.2 Discount Validity

We reserve the right to:

• Modify or cancel promotional offers at any time
• Limit the number of uses per customer
• Exclude certain services from promotional discounts
• Verify eligibility for promotional offers

12. Taxes and Fees

12.1 Applicable Taxes

All prices include applicable taxes unless otherwise stated. Taxes may include:

• Sales tax
• Service tax
• Value Added Tax (VAT)
• Other local taxes as applicable

12.2 Tax Documentation

We provide tax-compliant invoices and receipts. For business customers, we can provide detailed tax invoices upon request.

13. Payment Method Updates

You can update your payment methods at any time through:

• Your account settings
• Customer support assistance
• During the booking process

You must ensure your payment methods are current and valid to avoid service interruptions.

14. Recurring Payments and Subscriptions

If you have a subscription or recurring payment plan:

• Payments will be automatically processed according to your plan
• You will receive advance notification before each payment
• You can cancel or modify your plan through your account settings
• Cancellation must be done before the next billing cycle to avoid charges

15. Third-Party Payment Processors

We use trusted third-party payment processors to handle transactions. By using our service, you agree to:

• Be bound by the terms of our payment processors
• Comply with their security requirements
• Understand that payment processing is subject to their policies

16. Payment Policy Changes

We reserve the right to modify this payment policy at any time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Communicated via email for significant changes
• Effective immediately upon posting

Your continued use of our service after policy changes constitutes acceptance of the updated policy.

17. Contact Information